Nothing can ruin your trip quicker, than realizing you’re a casualty of lost luggage.
Whether you’ve just arrived at your vacation destination, or returned home after a fabulous trip, realizing your airline luggage didn’t arrive with you, can ruin your mood – and sometimes, your trip.The good news: more than 99% of luggage lost by airlines worldwide is returned to its rightful owners.
But, if you’re among those few travelers whose checked luggage doesn’t find its way onto the post-flight carousel, there are steps you can take right away to make sure you and your missing bag will be reunited.
The best outcome is that your luggage is merely delayed. This can still be a hassle, but it's the best case scenario to salvage your time, your trip, and your travel funds.
The first step: once you’re reasonably sure your luggage is a no-show, go immediately to your airline’s lost luggage claim counter to have them start a trace on your missing bag.
Do this before leaving the airport, regardless of how tired you are – or how anxious you are to get to your hotel. Many airlines will only accept a lost baggage claim within 24 hours of occurrence.
Not sure which airline is responsible? The one you arrived on. This is a uni-versal arrangement by all airlines...whichever air carrier you last flew, will be the one to deliver your bags back into your hands.
In and around the airport baggage claim area are offices or counters for airlines who fly into that airport, staffed by personnel who can track lost luggage. You’ll need to produce your checked baggage stub, identify yourself, and provide a description of your bag.
You also need to complete some paperwork. Some agents may offer to skip this part, if your baggage is due to arrive shortly.
But you should insist on complet-ing the airline’s lost baggage information and have it entered into their data system - for your own protection - just in case something goes wrong. Request a copy of any forms or information you give the airline.
If you can produce a photo of your luggage [noting any distinguishing features], that can be an added bonus to help the airline locate your bag, if it winds up in a lost luggage warehouse or storage facility.
The agent will then trace your lost luggage online, to see if it missed your flight due to timing, mishandling, or if it was inadvertently re-routed to another desti-nation.
In the majority of cases, a bag gone missing is the result of it not making it onto your connecting flight, a late check-in for your first flight, or an error on your luggage tag when it was originally checked.
Hint: When you first check luggage, always verify both the tag and your stub to make sure they’re printed correctly:
Once your lost luggage is located, it should be easy to arrange how it will be returned to you.
If it’s on the next flight – due to arrive in a reasonably short time - the airline agent may suggest you wait for it. However, it’s the airlines responsibility to get your bag to you [unless you caused the luggage to miss your flight by checking in late].
Let common sense and courtesy rule. If it’s convenient for you to wait, be as accommodating as possible. But certainly, ask for a meal voucher to use in the airport while you wait.
If you prefer to get to your destination [home, hotel, etc.], make arrangements for the airline to deliver the missing bag to you. This should be done free of charge.
Be sure to give a correct address and phone number for where you’ll be, and always get a name and number to contact the baggage claim office for updates on your bag’s transit.
Since, many airlines now have digital bag-tracking
available on their website, be sure to ask how you can trace the progress of your
missing luggage online.
This can be the worst case scenario. But before you panic or give up hope that you’ll ever see your possessions again, there’s more you can do to help locate your missing luggage.
Contact the baggage claim office frequently to check on your bag’s status.
Offer any additional contact information, such as your itinerary [including phone numbers and addresses] if you’re on the road, or a work/daytime phone num-ber, if you’re at home.
Be prepared to give details of your travel itinerary, so the airline can keep you informed and/or deliver your missing bag.
You should expect to be reimbursed for reasonable overnight expenses.
Rarely does this include cloth-ing during the initial period. But a few toiletries like tooth brush, comb, deodorant, etc., are fully within the realm of necessity. You’ll need receipts for reimbursement.
After 24 hours, if your bag is still not located, the airline should offer funds for you to carry on without your belong-ings. This might include a change of clothes, pajamas, socks, undies, etc., similar to what you’re wearing, if you're on vacation.
If you’re traveling for business and have a special meeting or engagement, work-related clothing is within reason.
You’ll need to produce proof of your need [like a confirmed meeting agreement, texts, emails, letters, etc.], and you must be reasonable in the clothing items you purchase. You won’t be reimbursed for expensive or unnecessary items.
If you’re at home, the logical assumption is that you have your own work clothes.
But for bona fide necessities when on the road, insist the airline provide you with funds to cover your expenses. Keep receipts for reimbursement, and above all, be practical and realistic in your expectations.
Sometimes, airlines will offer you 'more money' in the form of travel vouchers, often as much as a 2 to 1 ratio. Travel vouchers cost the airline practically nothing. Your decision will be to determine the value to you of your own cash outlay vs. the terms of their offer.
If the travel voucher comes with restrictions, decline it for a cash reimburse-ment!
After 72 – 96 hours, unless the airline tells you otherwise [that it has located your lost baggage], the chance that you will be reunited with your missing items is slim. Your luggage may be truly lost.
Hopefully, you purchased travel baggage insurance to compensate you for your loss. But, lost baggage compensation is also owed you by the airline.
And, here’s where the real work begins.
For more info on preventing lost luggage, and what to do if it happens to you:
How To Prevent Lost Luggage - You can prevent lost luggage from hap-pening to you. Learn how to help the airlines keep your travel luggage on the correct path back into your hands.
Lost Airline Baggage – What Are Your Rights? - No
traveler plans to end up with lost airline baggage. But if you do, know what the airline’s
liability is for lost luggage, and what you have to do to be compensated for